Returns & Repairs
What happens if something isn't right.
Damaged or incorrect orders
Photograph the parcel and the piece as received and email within 48 hours of delivery. It will be repaired or replaced at no cost, including return shipping.
Returns
Ready-made pieces may be returned within 14 days of delivery for a refund less shipping, provided they are unworn and in their original packaging. Custom commissions, personalised pieces and rings made to a specific size are made for you and cannot be returned, though they can always be repaired or adjusted.
Repairs and resizing
Anything made in the studio can be repaired in the studio. Get in touch with your order number and what has happened, and you'll be told what is possible and what, if anything, it will cost. Most ring resizes and repairs from ordinary wear are done for the cost of postage.
Cancelled orders
An order still showing 'Awaiting payment' can be cancelled at no cost. Simply don't send the payment, and email so the piece can be released.
Last updated September 2026. Questions about this page? Get in touch.